In Line And Out Of Line, Part 15

, , , , , , , | Right | January 18, 2021

We usually only have a manager and two sellers. One of those sellers is also designated cashier.

I’m the cashier this morning, and we aren’t very busy. Suddenly, I have a small line of about four people, the other seller has to help someone in the fitting room, and my manager has to go to the back to accept shipment. There is no one to cover the floor and definitely no one to help me ring up.

I’m ringing out [Customer #1]’s decently-sized purchase and [Customer #2] right behind her starts sighing loudly and sucking her teeth.

[Customer #2] then comes up to the counter next to [Customer #1] and slams her stuff down.

Customer #2: “Isn’t there anyone else who can ring?”

Me: “Actually, no. Unfortunately, I’m the only one available as my coworker is assisting a customer in the fitting room and my manager had to go to the back to accept shipment. We’re not busy on Thursday mornings, as you can see, so we normally only have three people working. But thank you so much for being patient; I really appreciate it.”

[Customer #2] looked shocked and said a small, “Oh,” right as I finished up with [Customer #1].

I was expecting [Customer #2] to continue to be rude, because that’s how it usually goes, but she actually apologized and said she hurt her back at the gym, so standing there for so long — she was in line for maybe two minutes, max — was hurting. Either way, it was nice to have a customer actually apologize for their behavior.

Related:
In Line And Out Of Line, Part 14
In Line And Out Of Line, Part 13
In Line And Out Of Line, Part 12
In Line And Out Of Line, Part 11
In Line And Out Of Line, Part 10

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