In Line And Out Of Line, Part 10

| Right | November 26, 2016

(It’s Black Friday, 2014. This is the first time I’ve worked this event, and have been at work since 8 am, with the shop having been open since 6 am. Our shop isn’t the largest in the chain, but is still a reasonable size for a retail unit. Things have gotten so busy with customers that the queue stretches around half of the shop floor, and we are starting to run out of some of the really popular items. As I’m speaking to customers on the shop floor, a lady who’d recently arrived caught my attention.)

Customer: “Excuse me, we’re ready to pay and I was wondering if you could skip us to the front of the queue?”

(By this point, there were easily 30 people ahead of her.)

Me: “I’m afraid it wouldn’t be fair on the other customers who were waiting in line to let you go ahead of them.”

Customer: “Why did you have to say that out loud? They’ll have heard you!”

 

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