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In Inattentive Company

, , , , | Working | March 14, 2020

(I work in the invoicing group in my company. Typically, it works smoothly; the warehouse brings us the paperwork, we run the invoice, and, assuming all payments are correct, we give them the okay to ship it. The main issue is that we also sell software download bundles from some of our suppliers. So, instead of running an invoice in about ten seconds, we go through five to ten minutes per order, because every company has a different format and requirements for the downloads so we can’t just use a single generic “HERE’S YOUR CODE” email. Believe me, we’ve tried. However, one of the teams has some… issues getting the process down.)

Manager: “So, guys, who processed order [number]?”

All Of Us: *frantically trying to get to the right part of the program to keep up with her* “Looks like it was [Coworker #1].”

Manager: “Okay, why did you send this email to the customer?”

Coworker #1: “Because that’s what I was told to do!”

Manager: “Yes, you were supposed to send an email, but not this one.”

Coworker #1: “What do you mean? It’s an ESD order.”

Coworker #2: “Yeah, but it’s [Company #1]. You sent a [Company #2] email.”

Coworker #1: “We were told to send those emails out.”

Manager: “You need to send the right email for the right company.”

Coworker #1: “You said we just send these out!”

Me: “I… I went over this with you every day this week. I re-forwarded every email template to you. I specifically told you each time that you needed to match the right email template to the right vendor.”

Coworker #1: “Nooooo, this is the first time I’m hearing about it.”

(What’s more baffling is the fact that she had picked up on every other aspect of the job like a duck to water. But the idea of “more than one template” just escaped her!)