In For The Long (Drawn Out) Haul
Customer: “Reservation under Mark Smith.”
Me: “Hmm, I’m not finding that in the system.”
Customer: “Well it’s under my name, how hard can it be for you to spell Mark Smith?”
Me: “When did you make the reservation?”
Customer: “Yesterday, but why should that matter?”
Me: “And it was at this branch?”
Customer: “Of course! I’m not an idiot.”
Me: “That’s Mark Smith, as in S-M-I-T-H?”
Customer: “Wow, he knows how to spell.”
Me: “Can I see your reservation confirmation?”
Customer: *Getting out his phone, muttering to himself.* “Ugh, he has trouble spelling ‘Smith’ but he’ll be able to handle a long reservation number.”
I look at the reservation number and sigh.
I work for U-Haul. I saw this guy pull into our lot (individual lot, not part of a plaza), drive underneath a giant U-Haul sign, drive past dozens of white U-Haul trucks and vans, park next to a storage building that has giant letters spelling out U-Haul, enter the showroom and walk up to me, passing hundreds of boxes labeled U-Haul, and address me at the counter, wearing a U-Haul general manager shirt.
Me: “Sir, not only can I spell ‘Smith’, but I can also spell U-Haul. I don’t think you can, though, as your reservation is for Enterprise.”
He immediately swings back his phone, looks at me, looks around, looks at me, looks at my nametag, looks around yet again as if hoping everything changed since the first time he looked around, and then growls.
Customer: *Turning around.* “You all look alike!”
