In Case Of Emergency, Use Brain
(I’m working in the insurance field service. One of many things I have to deal with is containing damages on the telephone.)
Me: “Thank you for calling [insurance company]. How may I assist you?”
Customer: “My house is burning!”
Me: *confused* “Your house is burning?”
Customer: “My house is burning! What should I do?”
Me: “Have you called the fire department?”
Customer: “No, I thought the insurance wanted to see the damage before–” *disconnects*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
