In All Fairness, You’re Wrong

Me: *picking up ringing phone* “Hi, welcome to [Solar Installation Company]. I’m [My Name]; how may I direct your call?”

Caller: “We got solar panels installed by you lot seven years ago, and now the [Component] isn’t working, and it’s not fair that it’s out of warranty; who can I speak to?!”

Me: *pause* “Miss, I’m very sorry, but the [Component] is only covered by a five-year manufacturer’s warranty—”

Caller: “But it’s not fair! Can’t you do anything for me?!”

Me: “I’m sorry, but no; it’s the standard warranty and practice for [component].”

Caller: “But it’s not fair!”

(Cue me head-desking and sighing.)