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In A State Of Confusion, Part 5

, , , , , | Right | March 1, 2018

(I work in a hotel that is situated in a city that has the same name as another state. I get phone calls like this on a regular basis despite the fact that our website clearly displays the full location on our website and in our hotel’s name. Also, we don’t have an area code at all, like those from the other state.)

Me: “Hello! This is [My Name] at [Hotel] in Indiana. How may I help you?”

Caller: “Yes. Hello. I was wondering where in Indiana you were located.”

Me: “No problem. We are located on [Street] right off of the highway, and in the same area as [Store].”

Caller: “No, no. I meant what city in Indiana are you located in.”

Me: “We are actually located in the city of Indiana within the state of Pennsylvania. We are about 350 miles from the border of the state of Indiana.”

Caller: “But you’re website says you are located in Indiana.”

Me: “Yes. That is the city and not the state.”

Caller: “But I want a [Hotel] in Indiana.”

Me: “Then I suggest you look at our websites for hotels in the correct state. Have a good day, sir!”

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