In A Name Jam(ie)
This is how my morning begins.
Customer: “I got this the other day and they told me that I need to come back today to return this.”
Me: “Right. So, what are you returning, again?”
Customer: “I returned the phone already.”
Me: “Pardon, but I don’t think I’m understanding what you need.”
Customer: “The case! I need to return the case.”
Me: “All right. Do you have a receipt?”
Customer: “No.”
Me: “Okay, what’s the phone number associated with the account?”
Customer: “I don’t know.”
Me: “All right. What’s the name associated with the account?”
Customer: “My name.”
Me: “So, what’s that?”
Customer: “[Jay][Mee] [Last Name].”
Me: “Mind spelling your first name, please?”
Customer: “J-I-A-M-E.”
Me: “Sorry, that’s not coming up.”
Customer: “J-A-M-E.”
Me: “What? Can I just see your ID?”
The customer handed me an ID, and it clearly stated “J-A-I-M-E.” I’ll never be getting those brain cells back. How is it that people cannot spell their own names?
Question of the Week
Have you ever served a bad customer who got what they deserved?
