In A Mail Dominated Industry, Some Are Left Behind
(I’ve set up an elderly customer with a paid public computer to use.)
Customer: “How do I get to my email?”
Me: “Who is your account with?”
Customer: “I don’t know. Who?”
Me: “You don’t know?”
Customer: “The email account doesn’t come with the computer?”
This story is part of our Old People & Technology roundup.
Question of the Week
Have you ever served a bad customer who got what they deserved?
