In A Hurry To Be A Jerk

, , , , | Learning | March 4, 2020

(I work in a university library. Most patrons are students and teachers from our university but students from other universities can access the library, as well. They just need to register and pay a small fee the first time they do. I just finished adding a student from another university into our database. He has been kind of rude so far, but nothing too bad.)

Student: “So, how can I access Wi-Fi?”

(I explain how to access Wi-Fi and then I add the following.)

Me: “Unfortunately, since I just added you to the database, you won’t be able to access Wi-Fi immediately; it can take up to a couple of hours. In the meantime, you can use the library computers. There are plenty of them.”

(The student does not look convinced at all.)

Student: “Are you sure about that? I really want to access Wi-Fi on my personal computer.”

Me: “Yes, I’m sure. Our system needs to update with your information first, and it can take a couple of hours.”

Student: “Well, maybe I should contact your IT department to ask them, instead.”

Me: “No, you don’t need to bother them with that; they won’t be able to speed it up for you. If you still can’t access Wi-Fi in 24 hours, then you can contact them.”

(He still doesn’t look convinced. One of my colleagues swings by the desk to grab something he forgot. The student suddenly stops looking at me and looks at him, instead.)

Student: “Hey, how do I access Wi-Fi immediately?”

Me: “I just explained that to you.”

(The student ignores me. My colleague clearly heard the last bit of our conversation.)

Colleague: “It seems my colleague already answered you.”

Student: “Yeah, but I thought maybe you would know better.”

Colleague: *coldly* “My colleague is just as competent as I am. If she already answered you, then I won’t say the same thing she did.”

Student: “But…”

Colleague: “No buts; you already got your answer.”

(The student then left without saying anything more. My colleague was pissed on my behalf and I’m grateful that he defended me.)

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