Immediately Discount Their Argument

| Right | November 5, 2015

(I have served a customer and she has come back in with a malicious look on her face.)

Me: “What’s the issue, ma’am?”

Customer: You didn’t ask me for my discount card.”

Me: “Oh, my apologies. Unfortunately, I cannot do anything to give you that discount now because it has to go through the till first, but there is a number on the back of your card you can call and they can help you.”

Customer: “Why didn’t you ask me for it?”

Me: “It’s up to you to use it, I’m afraid.”

Customer: “I am going to need to take your name and managers number. Give it to me.”

Me: “You knew you had that card perfectly well. My name is not for you to know, and if you are here to stir trouble, I’m gonna have to ask you to leave.”

Customer: “This is outrageous! I did not come to this country to be treated like this by customer service!”

Me: “And I do not work my a** off seven days a week for people like you to come in here and attack me like this. Get out.”

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