I’m Not A Someone
I work for an Internet service provider assisting sales agents with order entry issues.
Me: “Thanks for calling ISP. This is [My Name]; how can I help?”
Representative: “Hi. I’m entering an order, but it’s not letting me waive their tech installation fee.”
Me: “What services are they ordering?”
Representative: “Only Internet.”
Me: “Ah, for the tech install to be waived, they need to purchase TV services as well as Internet. The fee, in this case, cannot be waived, so the customer will have to pay $49.99.”
Representative: “Is there someone I can talk to?”
Me: “You’re talking to someone right now.”
The representative hung up.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
