I’m Gonna Hold Your Hand When I Say This… This Client Is Hopeless

I was building a new website for a client, and I was asked to also set up their new email address. I did what I could on my end, and then I created a step-by-step guide to setting up a personal email address AND adding it to their Outlook account.

I thought it was a simple, user-friendly process. Until this client called me.

Client: “Okay, how do I access my email?”

Me: “Did you follow the guide I sent you?”

Client: “Yes, but I can’t find my email.”

Me: “Are you at the computer you set it up on?”

Client: “Yes.”

Me: “What email client are you using?”

Client: “…”

Me: “The program you use to access your other email?”

Client: “Oh, Outlook!”

Me: “And this is what you entered when you followed the guide?”

Client: “I think so.”

Me: “Did you have problems following the guide? Did the instructions match up to what you were seeing in Outlook?”

Client: “Was I supposed to do something in Outlook?”

Me: “I thought you said you followed the guide.”

Client: “That link you sent me? I filled in the email address and clicked on Outlook. After that, everything looked correct, so I closed the window. Didn’t that set up my email?”

Me: “No. That was the guide to tell you how to set up your email. Do you have TeamViewer?”

Client: “What’s that?”

Me: “…Never mind. I’ll come over and set up your email.”