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I’m Getting A Bouquet Of Entitlement

, , , , | Right | March 20, 2023

I’m at work in the shop my mother and I own, and I’m not in a great mood when the phone rings.

Me: “Thanks for calling [Flower Shop]. How can I help you?”

Customer: “Hello. I placed an order this morning, and my friend called to thank me for the flowers you sent. She loves them, but when she sent me a photo, I was not at all happy with what was sent.”

Me: “I’m so sorry about that. What was the issue? We will be happy to exchange them for you.”

Customer: “Oh, I don’t want them exchanged; [Friend] just loves them and I don’t want her to have to deal with that.”

While we are talking, I pull up the order. It is a designer’s choice “send anything” arrangement. There was no specific request for the color or type of flower.

Me: “What exactly was the problem with the flowers?”

Customer: “Well, I ordered a flower arrangement, and all that was delivered were flowers arranged in a vase.”

At a loss for what could be the issue, I hear the sarcastic voice that controls my brain taking over.

Me: “I don’t think I’m the right person to talk to. Let me grab my mom real quick. She took the order and is better suited to.”

Question of the Week

What is the absolute most stupid thing you’ve heard a customer say?

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