I’m Driving Thru For Christmas
(We close on Christmas Eve at 3:00 pm, and all employees get the duration of Christmas to spend with their family. It’s 3:20, and we’ve closed the lobby, and are letting all the customers who were in the drive-thru line before 3:00 through. It’s going decently, despite our lack of stock, until the last car.)
Me: “Hello, welcome to [Fast Food Chain]. What can I get for you?”
Young Man: “Hi, I’d like a medium Iced Capp, and an everything bagel, toasted, with cream cheese.”
Me: “Unfortunately, the Iced Capp machine is shut down, as we’re closing for Christmas Eve, and we’re all out of the everything bagel.”
Young Man: “WHAT!? This is completely unacceptable! You can’t just shut everything down! What time do you close!?”
Me: “Twenty minutes ago. There should be a sign under the speaker box.”
Young Man: “Uh… oh.”
Me: “Yeah… Is there anything else I can get for you?”
Young Man: “Uh… no, sorry.”
Me: “Well, have a good one.”
(The young man drives off and I take off my headset, foolishly believing that I had hit my stupid person quota for the day.)
Manager: “Hey, [My Name], can you finish taking out the trash?”
Me: “Sure.”
(I head out back with the last couple of trash bags, and take the lot of them to the dumpster across the parking lot. As I’m returning, I see a car, trying to drive over the curb and around the pylon barrier blocking the drive-thru that my manager had set up. I approach the vehicle.)
Me: “Uh, hello? Whatcha up to?”
Young Woman: “Oh, uh, hi. Yeah, I was wondering if you could like, move these cone-thingys. They’re blocking the drive-thru.”
Me: “Well, that’s because the drive-thru is closed. The whole store is closed so everyone can spend the holidays with their families.”
Young Woman: “Wow, that’s like, weird. How are people supposed to know the drive-thru is closed?”
Me: “Well if the large, orange pylons in front of the entrance are too subtle a hint, there’s also the sign taped to that middle one that says that the drive-thru is closed.”
Young Woman: “Oh, wow! I didn’t read that!”
Me: “Literacy is a beautiful thing.”
Young Woman: “…Huh?”
Me: “Never mind. Have a nice day, ma’am.”
(I walked back inside to finish cleaning and wondered about the bleak future of humanity.)
Question of the Week
Have you ever served a bad customer who got what they deserved?