I’ll Have A Memento Burger

, , , | Working | January 9, 2018

(I go with my friends to a fast food place that specializes in burgers, before going to the movies. There is no one in the lobby, when this interaction takes place.)

Me: “I would like to order a Bacon Double Cheeseburger meal, please.”

Cashier: “Certainly! That will be [amount].”

(My friends and I pay for our meals, and within a couple of minutes, my friends get their order, but I never get mine. I stand there for quite a while, until the same cashier who took my order makes eye contact with me and approaches me.)

Cashier: “Is there something wrong, ma’am?”

Me: “Yes, I never got my Bacon Double Cheeseburger meal.”

Cashier: “That is because we have been out of burgers all day. Would you like to order something else?”

(I wonder why he didn’t mention that, if he knew they had no burgers in stock, but not wanting to cause trouble, I order something else from the menu.)

Cashier: “Okay, with your new meal, that will be [amount].”

Me: “Aren’t you going to refund me for the other meal?”

Cashier: “Why would I do that?”

Me: “Because I paid for the Double Bacon Cheeseburger meal and you waited to tell me after I paid for it. I should be getting a refund.”

Cashier: *looks at me confused* “Well, I’m not sure if I can give you one because I don’t have proof you ordered a Bacon Double Cheeseburger to begin with. Do you have your receipt?”

Me: “You’re the one who rang me up five minutes ago and told me, after the fact, that you had no burgers.”

Cashier: “But I still have no proof you order it. Do you have your receipt?”

Me: *facepalms*

(I handed him the receipt and he went to get a manager for the refund. After telling the manager he never told me until after the fact they had no burgers, she offered to give me a new meal for free. It still blows my mind that a restaurant commonly known for selling hamburgers and cheeseburgers was out of them!)

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