I’ll Just Hop In My TARDIS And Get Right On That

I work at a call center for a financial institution. A customer calls in and, after questions and her rambling for about seven of the most confusing minutes of my life, I’m able to determine that she has a credit card and a debit card and she doesn’t know the difference between the two.

The credit card is one that earns points. She got the card six months ago and started spending like there’s no tomorrow so she could earn herself a bunch of reward points.

That alone takes a kind of logic I dare not give myself a stroke trying to figure out. But I digress.

She calls to check on her expected many, many reward points and it turns out that she has… none. This is because she hasn’t been using her credit card, but instead, her debit card.

So now, her checking account is way overdrawn, half her bills didn’t get paid and she wants us — I kid you not — to take all the transactions that have been done on the debit card for the last six months, undo them, and redo them using the credit card so her checking account will be fixed, the bills will get paid, and she’ll have her precious rewards points.

She literally wants us to go back in time and change history.

At least once a week I’ll say to myself, “That’s the most ridiculous, unbelievable thing I’ve ever been asked,” and somewhere a person like this is waiting by the phone going, “Hold my beer.”