I’ll Have Some Passive-Aggression For Breakfast

, , , | Right | March 30, 2019

(I work in a small gas station and gift store. Unfortunately, we do not yet have card readers on the pumps. We offer two options: leave a card or drivers’ license, or prepay and we can always refund if the vehicle doesn’t take all that is applied. A family pulls up to the pumps. They are already fighting in the parking lot, and I’m just hoping they decide to leave all the visible attitude outside. The older man of the family approaches me.)

Older Customer: “So, what do we have to do to get gas?”

(I explain the options, and immediately the older man is outraged.)

Older Customer: “I would never leave my card!”

(He offers it to the woman with him and I explain that that is okay as long as she remains in the store. Of course, they think this is ridiculous, but I’m just trying to be reasonable, because no card reader is an inconvenience. The woman then stands directly in front of the register, arms crossed, leaning forward against our register touch screen, staring daggers at me. I put up with it, because whatever, it’s not quite eight am and maybe she needs coffee. She continues to comment on what crap it is and tells her daughter they won’t be purchasing anything else.)

Me: “I’m sorry, but that is our store policy. It’s not up to me.”

Female Customer: “I’m just doing what you told me to do.”

(I brush it off. At least they’ll leave when the gas is done. This goes on for another five minutes or so. As annoying as it is, I let it go. Then, her daughter decides to make faces at me, and they start laughing and making fun of me. That’s about all I have for patience. I take a deep breath.)

Me: “All right, you can have them stop the pump. We’re done here. You’re being very rude.”

Female Customer: “I’m just doing what you told me to do!”

Me: “Have them stop the pump or I will stop it in here. You can pay for what you’ve already pumped, and then you need to leave the store.”

(She leans out the front door of the store and hollers to her family outside:)

Female Customer: “She said to stop the pump, but just keep pumping; she’s being rude to me.”

Me: “Ma’am, I can stop it in here, or you can stop it out there. Your choice.”

(The older man then comes back into the store throwing an absolute fit about how this would never happen where they’re from.)

Older Customer: “Where’s your manager?! We need a number to call your manager.”

Female Customer: “Don’t pay with your card; I don’t trust her. She’s self-conscious. That’s the only reason she’s doing this.”

Me: “You can pay with whatever you are more comfortable with.”

(I give them the receipt and point out the store’s number, tell them my manager’s name, and inform them that they’ll have to call during the week to reach her.)

Female Customer: “We’ll have your job for this; you’re going to get fired. We’re taking pictures of this store and sharing it everywhere.”

Me: “Okay, have a nice day.”

(It doesn’t pay to be passive aggressive at eight am. Keep your bad day out of the store.)

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