Ignoring The Staff Is Its Own Reward
(During the Christmas rush, a customer comes into my line talking on her cell phone.)
Me: “Hello. Would you like a protection plan with this?”
(Customer ignores me.)
Me: “Do you have a rewards card with us, ma’am?”
(Customer continues to ignore me.)
Me: “Okay, here’s your receipt. Have a nice day!”
(Customer stops talking on her phone and looks at me.)
Customer: “What about my rewards card?”
Me: “Well, I asked you if you had one, but you were too busy talking.”
Customer: “So you’re saying it’s my fault?”
Me: “Yes.”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
