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Ignorer The Explorer

, , | Right | June 1, 2017

(I work at a lube/mechanical service shop. It’s my job to answer the phones and take payments. I announce cars to the lobby when they are ready.)

Me: “Ford for Ling. Ford Explorer for Mr. Ling”.

(A clearly Hispanic woman walks up to the counter.)

Customer: “Sí.”

Me: “I have this under a Chao Ling. Is that okay?”

Customer: “Yes, yes, yes.”

Me: “So for the Ford Explorer for Ling today I have a standard oil change and a light bulb replacement. That will be $26.98.”

Customer: “Yes, yes. Sí.”

(I cash her out, she wanders off to the parking lot, and leaves. All the finished cars have the keys inside; we have extensive cameras everywhere). An hour later an Asian man shows up.)

New Customer: “Hello, I am here for the Ford Explorer. Chao Ling.”

Me: *raging in my head* “FFFFFOOOOOO.”

(It turned out the Hispanic lady had not only a totally different car, she also had a full synthetic oil change ($59.99), a tire rotation ($19.99), an engine flush, and both differential services (a combo deal for $140.00). A lovely total of $219.98. So the shop was pretty darn mad at me. For the love of all that is good, PAY ATTENTION!)

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