Ignorance Is Dismiss

| Working | March 22, 2013

(I’m working at the register, and a customer is trying to pay with their credit card.  The register tells me to call the call center and get an authorization code.)

Call Center: “Thank you for calling [company name] call center.”

Me: “Hi, this is [name] from store [store number]. I’ve just tried to use a customer’s Visa card, and I got a prompt to call you for an authorization code.”

Call Center: “Alright, have you seen the customer’s ID?”

Me: “Yes.”

Call Center: “Can I have the customer’s name, please?”

Me: “Sure, it’s [name].”

Call Center: “Great, and can I have her social security number?”

Me: “Wait, you need her social just to authorize her Visa?”

Call Center: “No, I’m signing her up for a [company] credit card. Isn’t that what you want?”

Me: “No, she’s trying to use her Visa card. The register said to call you for an authorization code.”

Call Center: “I heard you the first time, but that just went over my head so I ignored it. There’s nothing I can help you with here. Have a nice day.” *click*

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