Ignorance Charging Full-Steam Ahead
Me: “Ugh, I hate this teakettle. The way the handle is shaped, I’m always afraid I’ll get burned by the steam.”
Roommate: “Burned by the what?”
Me: “The steam from the spout.”
Roommate: “Steam can’t burn you; it’s air.”
Me: “Steam can totally burn you; it’s from boiling water.”
Roommate: “No, it can’t. Watch!”
(She then stuck her whole face into the stream of steam coming from the kettle. And that’s how we ended up going to a clinic to receive treatment for burns on her eyelids.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
