If You Throw Shade, I Will Throw It Right Back

, , , | Right | CREDIT: mstarrbrannigan | June 13, 2021

We have a regular guest who checks out late every time he stays. Our normal checkout time is 11:00. We allow a noon checkout depending on how busy we are, and he likes to try to push it as late as he can. He will also sometimes ask for a late checkout and then end up paying for another night, or reserve the room for another night, and tell us to charge the card on file and show up hours later to sign for it. Normally, we don’t allow for late checkouts that only serve as a means to pay late, but we never know when he’s just checking out late versus staying another night, so he keeps getting away with paying late. It’s very annoying, but he’s here often enough and he’s no trouble otherwise, so we still rent to him.

This morning, he requests a late checkout, as per usual. Then, at about 11:30, half past checkout, he calls saying he booked online for another night.

Me: “That’s no problem; I just need you to come to the desk to sign for it and to swipe your card again for the new reservation.”

He tries to argue with me about it for some reason, but I hear his girlfriend in the background telling him not to.

About twenty minutes later, after putting it off for too long, it seems safe to deal with the consequences of all the coffee I drank this morning. All the other checkouts are out, the people who needed to pay have paid except for our regular guest, so I put up my “Back In A Moment” sign and run to the bathroom. I am gone for all of five minutes.

When I got back, the regular’s girlfriend is standing at the window with an attitude on her and smoking a cigarette next to the sign saying, “Don’t smoke near the window.” To her credit, she does put it out as I walk up, but the smell is already heavy inside. She talks to me in the most passive-aggressive tone she can manage.

Girlfriend: “Heeeeeey, there you are! We were worried something happened.”

I respond in the fakest nice customer service voice I could manage.

Me: “I’m so sorry. Normally, everyone has paid or checked out by now so it’s safe for a quick bathroom break.”

She dropped her huff, paid, and went back to the room.

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