If You Throw A Tantrum, You Won’t Get Any Dessert!
A guy came in to buy about $5 worth of items. We have a sale on brownie mixes for $1 each. One rang up at the full price. It was slow, so I walked with the customer to the display. The one that rang up at the full price was excluded from the sale, but it was with the dollar ones.
Customer: “See?! They all say a dollar!”
Me: “Well, the ones at the bottom like the one you have don’t have the dollar tag.”
Customer: “Don’t f****** argue with me.”
Okay. No problem.
Me: “Sorry, sir, I wasn’t arguing, just pointing out the sale.”
Customer: “You were arguing! Just f****** take it off.”
I led him back to the register, and he was swearing the whole time.
Me: “Look, do you want me to just cancel the transaction?”
He swore a bit more and declared that he wanted me to just cancel it all.
Me: *Smiling* “Okay! You have a great night, sir!”
And then he paced back and forth for a few seconds, huffed, and stormed out.
I’m not sure if he wanted me to argue with him or concede and just make it a dollar. Had he not been confrontational, I honestly would’ve just adjusted the price to $1 since the signs were misleading. Instead, he decided to throw a big boy tantrum over what came to thirty-five cents.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.