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If You Think They Just Wanted Free Refills Then You’re Getting Warmer

, , , | Right | October 14, 2021

A customer orders a bag of popcorn at the concession stand, and when I give it to her, she scowls at me.

Customer: “This popcorn is cold!”

Me: “Oh, my apologies, ma’am. Let me fix that.”

I take the bag back and gave her some fresh stuff that is literally still popping out of the machine. When I hand the new bag to her, she glares at me again. She’s holding a bag that is literally steaming.

Customer: “It’s still cold!”

Me: “Ma’am, I just got that out of the popper. I can’t make it any hotter.”

Customer: “Fine, then give me an extra bag so I can divide it up.”

Me: “I’m sorry, ma’am, policy won’t allow us to hand out empty bags. I can give you a tray, however.”

Customer: “What about those bags with the popcorn in them?”

Me: “We inventory those, so I can’t give them out. If you would like another bag of popcorn, I’ll have to charge you for it.”

Customer: “So, you have bags, but you just can’t give them to me.”

Me: *Sweetly* “That’s correct. You either have to divide your popcorn on a tray or pay for a second bag. I’m sorry for the inconvenience.”

The woman finally left, muttering angrily.