If You Swear, We Won’t Care, Part 2

We’re changing shifts when the phone rings. My coworker is polite but no-nonsense when it comes to rude customers.

Coworker: “Hello, this is [Hotel]. How may I help you?”

Customer: “I stayed there, and I saw my bill. What’s this about parking fees?”

Coworker: “If you park in our garage, you have to pay the fee.”

Customer: “Well, no one told me! I demand this off my bill!”

Coworker: “Sorry, you have to pay if you use it. It’s not fair to the people who have paid if I waive it.”

Customer: “That’s not right! I’ll sue!”

Coworker: “Do as you wish.”

Customer: “You are very f****** rude. What is your name?!”

Coworker: “I don’t have to tell you. I’m disconnecting this call for obscene language.” *To me* “I’m going.” *Leaves*

Me: “Okay?”

The phone rings.

Me: “Hello, thank you for—”

Same Customer: “I DEMAND YOUR NAME, B****! HOW DARE YOU HANG UP ON ME?!”

Me: “You spoke to my coworker earlier? My name is [My Name]. Hers is [Coworker].”

Same Customer: “Ha! Now I got your name. I’m going to take your job, b****!” *Hangs up*

I told my manager what happened, and he checked his email. Sure enough, there was one from corporate with a complaint from the woman, claiming I had sworn at her on the phone. She got her fee waived, but she didn’t take my job!

Related:
If You Swear, We Won’t Care