If You Need Caffeine To Be Nice, Then You’re Not Nice

, , , | Right | October 23, 2018

(This guest is one of those people who is extremely irritable when they don’t have their morning coffee. Free coffee is not technically one of our listed amenities, but we offer some anyway to be nice. This is really early in the morning before breakfast time, and the breakfast crew is busy getting things ready in the kitchen.)

Guest: *on phone* “Is the coffee ready yet?”

Me: “It’s brewing right now, so it’ll be about five minutes.”

Guest: “Fine!”

(She appears in the breakfast area one minute later, sees there’s no ready coffee, and storms up to me.)

Guest: “Where’s the coffee?! I just need a cup of coffee!”

Me: “I’m sorry. I’ll tell the breakfast crew to hurry up with it.”

(I go to tell them, and they say okay, and then I can hear pounding on the kitchen door and the guest yelling, “WHERE’S THE COFFEE?!” so loud that I’m surprised she doesn’t wake up the whole hotel.)

Me: “Please, ma’am, there are rooms nearby; you might wake them…”

Guest: “I don’t care about them. I only care about my coffee! Where is it?! Coffee, coffee, coffee! Is it so hard?! Is it?!”

(The coffee finally comes out, and by then, the guest is having a total meltdown in the lobby, stomping in circles, tearing at her hair, and yelling. Finally, she grabs a cup, pours some coffee, and runs out with it. Some coffee spills out onto her hand and onto the floor in her haste, but she is so furious, she doesn’t even pause… or sBad Behavior, ay thank you.)

Breakfast Crew: *stares at each other in disbelief* “What the f***?”

(I don’t know how coffee shops can stand crazy coffee people!)

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