If You Had A Nickel For Every Mistake…
I do in-house design work for my boss. I’ve worked with her for ten years and she swings wildly back and forth from being surprisingly design-savvy (not for a literal decade of trying on my part) and being a client from Hell. Today, she swung somewhere in the middle.
I have spent the entire time I’ve known her explaining how you cannot just pull photos from Google; I’ve explained copyright, public domain, etc. She refuses to buy photos 99% of the time, so I usually use free stock photos when possible. When she absolutely needs to buy a photo, she emails our web guy and has him buy one for her and add it to her next bill.
Me: “I see you got [Web Guy] to purchase the photo for the ad and forwarded me the email with the file. Unfortunately, the file is too small. Unless he sent you a separate email with a larger file, I will just email him for the correct one.”
Boss: “Maybe it’s how I sent it. I’ll try again.”
She forwards me the same email.
Me: “No, no, it’s not you. The file he sent you is labelled “thumbnail,” which is a preview file. He probably just sent the wrong one by accident. I have emailed him.”
Boss: “What about this one?”
She sends an email with the same photo attached.
Me: “That’s the same one. I have emailed [Web Guy]. Don’t worry about it. You don’t have the correct file.”
She forwards the same original email from [Web Guy].
Boss: “What about now?”
Me: “No, boss, I’ll get it from [Web Guy].”
She forwards the individual email she sent me.
Boss: “How about now?”
Me: “Boss, no.”
Closure: She now has a stock photo account that I have access to.
Question of the Week
Have you ever met a customer who thought the world revolved around them?