If You Don’t Skip The Legal Stuff You’re Ableist!

, , , | Right | December 17, 2020

I work in a call centre for a gas and electric company, giving people quotes and switching them over if they like it.

On this call, a woman has already gone through a quote and is calling back to sign up. Even though she has already done a quote, I still need to go through our script for the terms and conditions, direct debit guarantees, etc. I am required to tell her all the legal stuff, and I’ll get into trouble if I don’t.

She interrupts me in an extremely posh and condescending accent.

Caller: “Oh, do we have to go through this? I am running late to pick up my disabled grandchild and don’t have time for this!”

Me: “I’m sorry! If you’re pressed for time, however, it will take no more than five minutes to go through this information and get your bank details put in and have everything set up for you.”

Caller: “I just don’t understand why you can’t just sign me up? I am late for picking up my disabled grandchild!”

Me: “Again, I am sorry, but it is part of my job to go through this information to make sure everything is to your liking before switching. I am legally required to tell you this. It will take no longer than five minutes.”

I continue a bit further into the script, and I get probably about thirty seconds into it.

Caller: “I do not have the time for this! You are making me late for picking up my disabled grandchild!”

Me: “There isn’t anything I can do if you can’t go through this information. I have to go through it before I sign you up and get your bank details.”

Caller: “You don’t understand! I do not have time for this! You are making me late for picking up my disabled grandchild! She is going to be wondering where I am, and you are making me late! My whole day’s schedule is going to be ruined!”

Me: “I’m sorry I couldn’t be much help, but I suggest you call back when you actually have a spare five minutes to go through this information, and whoever you speak to next will also be required to go through it with you.”

Caller: “I don’t understand why you can’t just skip it, but I do have to go. I am already late for picking up my disabled grandchild, and you have made me even later!” *Hangs up*

I just found it hilarious the way she constantly put emphasis on “disabled” like I didn’t understand her, or like I would break the rules and risk my job because of her situation. I don’t know why she thought it appropriate to call us during a time she was apparently so insanely busy that she couldn’t spare five minutes.

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