If You Do That You’re Competing With Yourself

, , | Right | December 13, 2018

(The phone rings.)

Me: “Hi. This is [Store]. How can I help you?”

Customer: “Oh, this isn’t [Competitor]?

Me: “No, this is [Store].”

Customer: “Oh, well, do you know if [Competitor] has [item] and how much it is?”

Me: “No, sorry, I am not sure what that store carries in stock or pricing, but I can tell you what our store has and how much it is.”

Customer: “Yes, I know what you carry, but I want to know what [Competitor] has; can you tell me?”

Me: ” Sorry, I do not work at [Competitor], so I am not able to tell you if they have that item.”

Customer: “Why not?”

Me: “Because I do not work there; however, if you call them, I am sure they can give you the information you need.”

Customer: “Well, you are not very helpful! I would think that you would keep track of all the prices and items your competitor has, to stay competitive! Call them and check, and then call me back and let me know!”

Me: *bangs head on keyboard*

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