If You Build It, They Will Come Early
(I am working on a new gas station still under construction. Please note that the station is still nothing but a concrete building and new pumps. The gas signs read ‘00.00.’” A customer pulls up in a car and sits there for ten minutes. She then lays on the horn. I go over to her, and she looks extremely annoyed.)
Me: “Do you need some help, ma’am?”
Customer: “Finally! Yes, I want my free gas!”
Me: *puzzled* “Free gas?”
Customer: *ridiculous sigh and rolling eyes* “Yes! The sign says zero dollars, so the gas must be free! You have to give me some or I’ll sue for false advertising!”
Me: “Ma’am, we’re not even open yet. We haven’t even finished the roof on the building. We don’t have gas yet. See all the construction stuff?”
Customer: “Well, there’s a sign! It says gas for zero dollars and I want my gas for zero dollars! Now!”
Me: “Again, ma’am, I’m sorry, but there is no gas at this station. We’re still building it. We’re not open. Those gas pumps aren’t even hooked up yet.”
Customer: “That’s completely unacceptable! You shouldn’t put signs up before you’re open!”
Me: “Sorry, ma’am, we’re still building it.”
Customer: *screaming* “Well, you shouldn’t build it until you’re open! Idiot!”
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Tell us your story about a customer who couldn't understand the most simple concept.
