If The Shoe Fits, Rip Off Its Tags

, , , , | Right | April 22, 2019

(A customer brings a bunch of things from clearance to my register, but hands me three pairs of shoes first. They’re the same brand, same sizes, and the same type of shoe, but different colors: a bright coral, an off-white, and a simple brown. The coral and white shoes are marked at $6.00 each on their boxes, but the brown shoes have no box nor a tag.)

Customer: *before I can say hello* “What are the prices for these shoes?”

(I take the time to examine them to make sure the box matches the shoe, since I’ve caught customers switching boxes to get a cheaper price, but sure enough, the shoes match the boxes and I ring them up.)

Me: “The coral and white shoes are $6 each. Let me check the brown ones—“

Customer: “They’re $6, right?”

Me: “I can’t say for sure; it doesn’t have a tag or a UPC.”

Customer: “But they’re the same shoes!”

Me: “I know, but they’re different colors, and they might be different prices.”

(I call my coworker from the shoe department over, and she examines the shoes.)

Coworker: “That’s weird… I could have sworn there was a tag on these shoes. I’ll go check if it maybe fell off in the clearance section—“

Customer: “It’s $6, right?”

Coworker: “I can’t say. I need to look for the price first.”

(I ring up all the customer’s things while we awkwardly wait. My coworker calls my manager to see if she can look it up at customer service, but since it’s been on clearance for a while we can’t find it anywhere.)

Me: *sighs* “Manager, can I just put the style code in and put it in for $6? They are the same shoe, just different colors.”

Manager: *a little hesitant, but she agrees* “Okay. We did the best we can do, but we’ll have to give it for that price since we can’t find the actual one.”

Customer: *gleeful* “$6?”

Me: “Yeah, since we can’t find the price tag. I’m so sorry for the wait.”

(I realize the customer is short a few bucks to take advantage of a sale, so I let her know, and she quickly leaves the register with her things still on my counter, unpurchased. It’s a slow day and there aren’t any customers, so I didn’t mind waiting a few minutes. My coworker in the shoe department takes the customer’s now empty cart to wheel it away when she stops and pulls something out. It’s the tag for those brown shoes, torn off and left at the bottom. It says it’s on clearance, but for $15.)

Coworker: “Uh, [Manager]?”

Manager: *sees the tag* “Ooh, that stinker!”

Coworker: *to me* “Did she buy the shoes already?”

Me: “No.”

Coworker: “You’re going to have to tell her that we can’t sell her the shoes for that price since we found the tag.” *shakes her head in disappointment* “She knew what she was doing.”

(The customer comes back, and sure enough, that gleeful smile falls when she realizes we found the torn-off tag at the bottom of her cart and we explain that it’s $15.)

Customer: “But they’re the same shoe!”

Manager: “Yes, but they’re different colors, so sometimes they’re different prices.”

Customer: *stares at the shoes forlornly, like she is giving up her firstborn child* “I don’t want them, then.”

(The stupid part in all this was that, had this lady been honest and asked if we could just honor the shoes for the cheaper price, we would have done it. But because she wanted to be sneaky and dishonest about it, she didn’t get it for that price. Lesson learned, hopefully.)

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