If The Shoe Fits

, , , , | Right | April 15, 2018

(I get this call at my office.)

Customer: “I love your company’s sandals, but I hurt myself while hiking!”

Me: “Oh, I’m sorry to hear that!”

Customer: “They really need to have more protection for the foot. My feet got all cut up on the rocks!”

Me: “Ah. Well, for hiking on rough terrain, sandals might not be your best bet. We have some hiking shoes and boots that might work better for you.”

Customer: “No, I prefer to wear sandals; they’re much more comfortable. I just wish they had something on top to protect my feet.”

Me: “Um, I really think a pair of shoes might be the way to go here.”

Customer: “No, you’re not listening. I want a pair of sandals with an upper to protect my feet!”

Me: “Uh… I’ll pass it along to the design team.”

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