If The Shoe Fits…, Part 9
(I get this call at my office.)
Customer: “I love your company’s sandals, but I hurt myself while hiking!”
Me: “Oh, I’m sorry to hear that!”
Customer: “They really need to have more protection for the foot. My feet got all cut up on the rocks!”
Me: “Ah. Well, for hiking on rough terrain, sandals might not be your best bet. We have some hiking shoes and boots that might work better for you.”
Customer: “No, I prefer to wear sandals; they’re much more comfortable. I just wish they had something on top to protect my feet.”
Me: “Um, I really think a pair of shoes might be the way to go here.”
Customer: “No, you’re not listening. I want a pair of sandals with an upper to protect my feet!”
Me: “Uh… I’ll pass it along to the design team.”
Related:
If The Shoe Fits…, Part 8
If The Shoe Fits…, Part 7
If The Shoe Fits…, Part 6
If The Shoe Fits…, Part 5
If The Shoe Fits…, Part 4
Question of the Week
Have you ever met a customer who thought the world revolved around them?
