Customer: “I’d like to ask someone about my watches. It’s not working right. I think it’s broken.”
Me: “Oh. Yes, the second hand doesn’t seem to be moving much. The battery is probably dying.”
Customer: “But my husband bought this for me!”
Me: “Well, we don’t sell batteries here, but I–”
Customer: “He just bought it here!”
Me: “Do you see another one like it in the display?”
Customer: “No! But I’ve only been wearing it for a month or two!”
Me: “It does look like it’s the battery because the hands are still moving, just not moving on time. It would be unusual for our batteries to die that soon. Do you have the original receipt?
Customer: “Why would I have that? He bought it 3 or 4 years ago!
Me: “Oh. If he bought the watch 3 or 4 years ago, then it probably is the battery.”
Customer: “But I’ve only been wearing it for a month or two!”
Me: “If it was purchased several years ago, the battery has been running for several years.”
Customer: “But why would it run when I’m not wearing it?!”