If Only It Was The Misunderstandings That Were Rare

Customer: “I want the burger, and I want it medium rare.”

I get her burger out to her, and she seems fine. Then I see her walking back up to the front with her plate, and she says:

Customer: “I said I wanted it medium rare and this has pink in it!”

I just kind of look at her and I say:

Me: “So you didn’t want any pink?”

She just nods her head yes, and I just apologize and get her another burger.

Coworker: “Girl, I get that you’re non-confrontational, but that’s just perpetuating ignorance.”

Me: “What if I tell her what medium rare means and she just shouts in my face?”

Coworker: “Then it goes from ignorance to stupidity, but at least she’ll be the one perpetuating it.”

I started telling customers when they were ‘mistaken’ after that. I did get shouted at, but most of the time the customers were shouting anyway, so I guess my coworker had a point…