If Only It Grew On Trees
(I was doing rebates for cellphones at the time…)
Me: “Thank you for calling [Company]. How may I help you?”
Customer: “Okay, so, I want my rebate.”
Me: “All right, all I need from you is the cellphone number.”
Customer: “I don’t have one.”
Me: “…you don’t have a cellphone number?”
Customer: “No, but I want my rebate.”
Me: “You do know that in order to receive a rebate, you actually need to purchase a cellphone?”
Customer: “For f*** sakes. You’re telling me that in order to get MY rebate, I need to go out, waste MY gas, and with MY money, buy a cellphone?”
Me: “Well, that would be the general idea of getting a reimbursement on something you had purchased.”
Customer: “But I just want the money back.”
Me: “Well, it’s not like this is free money.”
Customer: “Uh… it’s not?”
Me: “No.”
(After about twenty seconds of silence, the customer hung up.)
This story is part of the “Customers Who Don’t Know How The World Works” roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?
