If No Scone, Then Insta-Crone
Customer: “I would like a tall coffee and a lemon cranberry scone, please.”
Me: “I’m sorry, I just sold the last scone to another customer. Would you like a pumpkin scone or a white chocolate blueberry scone instead?”
Customer: “What? No! I come here every morning and get a tall coffee and scone! I DEMAND you get me a scone! Look in the backroom, I need my scone!”
(I go to the backroom to check for a scone, although I knew we didn’t have any.)
Me: “I’m sorry, we just don’t have any more lemon scones. Would you like anything else from the pastry fridge?”
Customer: “I can’t believe you sold my scone to someone else! You ruined my morning!”
Me: “There is another location near here… maybe they will have a scone for you. I can even call them if you want so they can set it aside for yo–”
Customer: “Do you think I have time for that? I run on a schedule!”
(The customer who had bought the last scone notices the situation and comes over.)
Nice customer: “Listen, if you want the scone so bad, just take mine. Seriously I didn’t even touch it… just take it.”
Customer: “NO, THANK YOU!” *storms off*
This story is part of the Customers-Overreacting roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
