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If It Exists, A Customer Is Finding A Way To Exploit It

, , , , | Right | October 13, 2021

I am sixteen, working at a hardware store return desk. At the return counter, we stand under a soul-sucking sign that states in bold letters that if the customer is not satisfied with their purchase for any reason, we will exchange or refund the price of the item. No lifesaving asterisk… no exceptions.

My favorite customer was a man that, over the course of four years, came in every few months to return a flashlight pack (that came with batteries) which he bought to use for work. He would use it until the batteries died and then bring it in and exchange it for a new flashlight with batteries. If we even tried to talk to him about it, a high-pitched “FOR ANY REASON!” screech would reverberate through the entire store… and I would just hand him a new flashlight.

He single-handedly brought that sign down. Great man.