If Google Was A Phone Number

, , , | Right | March 27, 2019

(My department’s extension is number one on our line, and a lot of customers just hit one at random and I have to deal with them.)

Customer #1: “Is this [Customer Service Personnel]?”

Me: “I’m afraid she’s on the line at the moment.”

Customer #1: “Can you get her to take this call? I forgot to tell her something when I called just now.”

Me: “Sorry, she’s on the phone at the moment. Can I get your name and number, and I’ll ask her to call you back?”

Customer #1: “No, you transfer this call to her. I need to tell her what colour item I want. I’ll be going out in a few minutes and she won’t be able to call me back.”

Me: “But she’s on the line.”

Customer #1: “I know, but you get her to take my call!”

Me: *giving up* “Please hold.”

(I put her on hold to let her wait while [Customer Service Personnel] finishes her call.)

Customer #2: “Hi, do you sell curtains?”

Me: “Sorry, I’m afraid we don’t.”

Customer #2: “Well, do you know where I can buy them?”

Me: “You could try [Store]?”

Customer #2: “Are they open at this time?”

Me: “I’m sorry, I don’t know their operating hours.”

Customer #2: “Well, can you check?”

Me: *noticing that my head is listening in* “I’m sorry, I don’t know.”

Customer #2: “Well, you can look it up on the Internet, right?”

Me: “Yes, but…”

Customer #2: “Can you help me check it? You can just search it online, right? And can you help me check what their telephone number is?”

(After several minutes of this, I give up and run a quick Google search. I give her the info.)

Customer #2: “Okay, thank you. And can you give me the number for [Other Store], as well?”

Me: “…”

(I Googled this for her, as well, just to get rid of her.)

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