If Google Says So, It Must Be True

, , , , , | Right | October 21, 2020

It’s summer at the university where I work, which means most of the university has reduced hours because there are no students on campus and few classes. The bookstore is no exception, closing at 4:30 with the rest of the campus as opposed to 7:00. This change in hours is on both the signs on our doors and our website.

It is 4:30. My coworker and I lock the doors, shut off the lights, and put away the cash and drawers in the safe. Everything is locked up and we are out the door. I get to my car and am sitting in the driver’s seat trying to find the podcast I want to listen to on my way home. That is when I hear a knock on my car window.

Customer: “Hey, you need to open the store.”

Me: “I… What?”

I think I’ve misheard him. I don’t think a customer would knock on my car window and demand I reopen the store. But I should know better.

Customer: “You need to open the store. I need to get a gift for someone.”

Me: “I’m sorry, but we are closed now. I can’t reopen the store for you.”

Customer: “I know the sign on your door says 4:30, but Google says you close at 7:00, so you need to open the store.”

Me: “7:00 is our hours during the school year. It’s the summer, so we close at 4:30. It’s on the door and our website.”

Customer: “But I need to get a gift, and online it says you close at 7:00!”

Me: “I’m not responsible for what Google says. I can’t reopen the store for you. If you need something after hours then please use our website.”

The customer finally left, clearly not happy that he didn’t get to go in and shop after hours. I was more freaked that he knew I worked there; he must have seen me leave the store. It was kind of creepy to have a complete stranger knock on my car window.

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