If Google Says So, It Must Be True, Part 2

, , , , | Right | January 20, 2021

It’s nearing the end of my shift and I’ve more than paid my dues dealing with stupid today. Then, I get this phone call.

Me: “[Business], this is [My Name]. How may I help you?”

Caller: *Silence*

Me: “Hello?”

Caller: “Um… ah, yes… is this [Totally Different Unrelated Business]?”

Me: “No… this is [Business].

Caller: “Oh… well, Google says this is the number for [Other Business]. This isn’t [Other Business]?”

Me: “No, ma’am. This is [Business].”

Caller: “But… Google has this number for [Other Business].”

Me: “I’m sorry, that’s not us. Google does mess up sometimes.”

Caller: “But Google lists [phone number] for [Other Business]!”

Me: “I don’t know how that reached us; that’s not our number.”

Caller: “Google says this should be [Other Business], though!”

We continued in that vein for a good five or ten minutes. Google is a good search engine, but it’s not omnipotent! And how hard is it to just say, “Sorry, wrong number”?

If Google Says So, It Must Be True

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