If Exes Ruled The World
Call Center, Divorce, Editors' Choice, Impossible Demands, Insurance, Perfect Comebacks | Right
| May 5, 2008
Customer: “I want to cancel my ex-husband’s policy.”
Me: “Are you on the policy with him?”
Customer: “No, but his new girlfriend is. That’s why I’d like it canceled.”
Me: “You can’t cancel a policy that isn’t yours.”
Customer: “Why not?! It used to be my policy!”
Me: “Well, because you no longer have authorization to make such a change.”
Customer: “Well, he didn’t have authorization to bring that b**** into my house, but he did it anyway. I’m pretty sure you can cancel his policy.”
Me: “I’m pretty sure you need to see a therapist. Thanks for calling.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
