If Cars Could Run On Stupidity
Me: “Thank you for calling roadside assistance; how may I help you?”
Elderly Lady: “Yes, I need you to get my car started; it won’t start.”
Me: “Okay, ma’am, can you try to describe the problem to me?”
Elderly Lady: “Well my husband used to drive, but now he’s passed, so I have to drive again, and this stupid car won’t start.”
Me: “Alright, can you take the phone and go to the car. Try to start it, so I can listen?”
(The elderly lady starts grumbling as she goes to the garage.)
Elderly Lady: “So, I put the key in, and this happens.”
(The car tries to turn over, but nothing happens. I’m trying to figure out what it could be, and am about to dispatch a tow truck.)
Me: “Ma’am, I need to you turn the key just a little bit, and tell me if any lights come on.”
Elderly Lady: “One with a box and a squiggly line.”
Me: “Okay, I need to you look on the dashboard and find the letters E and F.”
(The elderly lady is very angry now, as we’ve been on the phone a while and she’s running late.)
Elderly Lady: “They are right beside the box with the squiggly part.”
Me: “Perfect, now where is the line pointing to?”
Elderly Lady: “The E. Why, what the h*** does that mean?”
Me: “Ma’am, I’m sorry to tell you this, and I can send help, but your car is out of gas. You need to put gas in the car.”
Elderly Lady: “You mean to tell me that I spent $50,000 on this car, and I still have to put gas in it?!”
Question of the Week
Have you ever served a bad customer who got what they deserved?