If At First You Don’t Succeed…
(A guest was locked out of their condo, but since they booked through a separate company, I couldn’t let him back in.)
Customer: “So… there’s no way you have a master key that can let me in?”
Me: “No. Our keys don’t work for other company’s units.”
Customer: “But… I have a key. It just doesn’t work.”
Me: “We can’t make new keys for units we don’t manage.”
Customer: “So… if there’s a fire…”
Me: “In that case, you’d want to get OUT of the building.”
Customer: “Right…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
