Identifiers Are For Life
(Customers can come into the store to buy books, or they can create an account with an e-mail address and purchase books online. The account is your email address and whatever password they choose. A customer and his girlfriend come up the service desk.)
Me: “How may I help you today?”
Customer: “I can’t access my online account.”
Me: “Okay, I can help. What is your e-mail address?”
Customer: “Um…” *stares at the floor*
Me: “Sir? Your email address?”
Customer: *quietly says something*
Me: “I’m sorry, I couldn’t hear you. Could you repeat that please?”
(By now, other customers are waiting for assistance. Suddenly, the customer shouts his email address, loud enough for everyone to hear.)
Customer: “Im-a-whore@[ISP].com!”
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?