I’d Tell Them To Go Suck An Egg, But They Won’t Buy Any

, , , , , , | Right | January 26, 2018

(I’m an assistant manager at a grocery store. It’s around Christmas time, and I’m on the midnight shift. The store is packed, and the lines at the registers are long, even with every lane going. One of the cashiers calls me over to their register because the customer has an “issue” with the price of her eggs. I come over with a smile.)

Me: “What can I help you with?”

(When the customer looks up from her phone after a few seconds, she says:)

Customer: “Finally. I’ve been waiting for a manager for 30 minutes!”

(I know this is a lie, because I’ve only been on the clock 15 minutes, and this is the first time I’ve come to that register. I apologize for her non-existent wait, and ask what the issue is.)

Customer: “My eggs rang up wrong, so I get these for free; I know your store policy. Take them off.”

(Our store does have a policy that if an item does not ring up at the shelf price, it is given to the customer for free. This is not one of those cases.)

Me: “What were the eggs supposed to ring up as?”

Customer: “You work here; you should know. It’s not my job to tell you the price of things.”

(I flip open the weekly ad, and find that the one-dozen store brand eggs – which she has three of — are on sale, three for $5. I look at the register, and the eggs have rung up two at $1.67, and one at $1.66, making the three dozen eggs exactly $5. I explain to the woman that her eggs have rung up correctly, and she immediately blows up.)

Customer: “You are always trying to steal from me! You never honor your store policy, and you never fix the prices that ring up wrong. It’s like this every time I come in here! I just want my d*** eggs for free like they’re supposed to be, or I’m never shopping here again! I’ve waited long enough for this s***!”

(Again, I try explaining that the $1.66, $1.67, and $1.67 she was charged for her eggs is the correct price, at three for $5, but she isn’t having it.)

Customer: “Your corporate office will hear from me immediately. I’ve never been treated so poorly by anyone at this store! I’ve shopped here for 30 years, and I’ll never set foot in here again!”

(She storms out, not paying for or taking any of her order. After she leaves, the customer behind her remarks:)

Next Customer: “I can’t believe she’s been shopping here 30 years; this store’s only been open for 22.”

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