I’d Probably Break The Phone

, , , , | Right | February 12, 2021

I work as a receptionist in a mall administrative office. Part of my job is fielding calls from people wanting information about the various shops. The one call that has stuck in my mind — like a popcorn kernel between teeth — is this one.

Me: “Good morning, [Mall]. How may I help you?”

The caller is a young teenage girl, by the sound of her voice.

Caller: “Hi. I’m looking for this… store?”

There’s a long pause.

Me: “Yes?”

Caller: “Well, it’s in the mall…”

There’s another pause.

Me: “Okay, what is the name of the store?”

Caller: “I don’t remember.”

Me: “Well, what do they sell?”

Caller: “Clothes…?”

There’s yet another pause.

Me: “What sort of clothes?”

Caller: “You know… clothes!”

And yet another pause.

Me: “Okayyyy, do you know what part of the mall the store is in? Is it close to the front entrance or more toward the back?”

Caller: “I dunno.”

Me: “Do you remember if it’s by any other stores?”

Caller: *Pauses* “Yeah.”

Me: “Which stores were they?”

Caller: “I dunno.”

Me: *Taking a deep breath* “Okay. Tell you what. I’ll start reading the names of our clothing stores and you can tell me which one it is. Okay?”

There are more than twenty clothing stores all told.

Caller: “I guess.”

Me: “[Store #1]?”

Caller: “Um… No…?”

Me: “How about [Store #2]?”

Caller: *Pauses* “I don’t think so.”

This goes on through another seven or eight store names, until:

Caller: “Um, wait. Which mall is this again?”

Me: “This is [Mall].”

Caller: “Ohhhhh. I was calling for [Mall #2].” *Click*

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