Icy Receptions

Me: “Welcome to [Coffee Shop]. What can I get for you?”

Customer #1: “Vanilla latte.”

Me: “Would you like that hot or iced?”

Customer #1: *blank stare*

Me: “Ma’am? Hot or iced?”

Customer #1: “Medium.”

Me: “Okay, medium vanilla latte. Hot or iced?”

Customer #1: “Sarah.”

Me: *it clicks* “Oh, your name is Sarah. Okay, is this hot or iced?”

Customer #1: “I don’t need a receipt.” *begins attempting to swipe card*

(I give up, total the order, and write her name on a hot cup. The next customer approaches.)

Me: “Hi, what can I get you?”

Customer #2: “Large caramel latte.”

Me: “Is this hot or iced?”

Customer #2: “Phillip.” *begins to swipe card*

Coworker: “And so sets the tone of the day.”

(The first customer comes back in.)

Customer #1: “EXCUSE ME, I WANTED THIS ICED!”

Me: “Of course you did.”