Iced Mochas Sure Aren’t What They Used To Be

I’m making drinks for orders. Since I’m not on the register, I don’t realize that two separate orders have come in under the same name. I make the first drink, which is a large, hot tea, and place it on the counter, then call out the customer’s name.

Immediately, a woman zooms up to the counter, picks up the drink, and takes a big gulp. I turn to grab the next cup, which is for a small, iced mocha, and notice that it has the same name on it as the prior order. Before I can start on that drink, I hear an “Excuse me,” and see two women standing at the counter; the one who took the tea, and another one who was waiting a little further back. They both look annoyed.

The woman who took the tea tells me that this isn’t her drink. The second woman nods and tells me that it’s hers. I ask them if their names are both the name on the separate orders, which they confirm. I explain what happened, apologize for the confusion, tell them both their drinks will be up in a moment, and then go back to remake the tea. The tea-stealer calls me back over, and says that she should get her drink first, since it’s my fault she took the wrong drink because I didn’t specify which drink it was.

Gee, lady, the fact that you ordered a small, iced drink and the one that came out was a large, hot one didn’t give you the slightest clue?

I remade the tea first.