I-Wrecky
(A coworker comes to the back of the store. She looks angry.)
Me: “[Coworker], what’s wrong?”
Coworker: “Stupid, rude customer just reported me to [Store Manager] and says she is going to report me to head office for being racist.”
Me: “What did you do?”
Coworker: “Nothing. I was serving a customer at the counter when I heard someone calling out from [Department]. They wanted someone to come and help them find something. I called out that I would be with them in moment when I finished serving. When I went over there, they demanded to see [Store Manager] and accused me of being racist because I didn’t come straight away.”
Me: “Could you see them from the counter?”
Coworker: “No, they were at [section].”
Me: “With two aisles of stock separating you? There’s no way you could have seen them; don’t worry about it.”
(She calms down and heads back to her station. [Store Manager] comes back, looking flustered.)
Store Manager: “That b****! First, she accused [Coworker] of being racist. I pointed out that where she was, there was no way that she could have even seen her. I was with a customer and saw the whole thing. She said that because she is Iraqi, she was ignored.”
Me: “But [Coworker] is Iraqi.”
Store Manager: “I pointed that out; now I am being reported for being racist, as well.”
Question of the Week
Have you ever served a bad customer who got what they deserved?